Public services are usually organized by agency. A single life event — a birth, a move, a death — can require visits to several disconnected offices, each with its own forms, queues, and hours.
InMyCitizen flips the orientation. Residents start from a life event or task, not from an agency list. The services they need assemble themselves, and where multiple agencies are involved, the handoffs happen in the background.
What changes for residents
- Start from the task, not the agency
- Agency handoffs handled in the background
- A single view of every request's status
- Next steps visible in one place
The point is not a prettier government portal. It is a different starting point: the resident's task, not the agency's organisational chart.
